Shipping policy
FREE SHIPPING/Economy : We offer FREE 4-5 DAYS shipping on all items or orders over $100.
Standard Shipping: Receive your items within 3-4 business days.
EXPRESS Shipping: Need your package last minute for your vacay? We've got you covered with our express 1-2 days shipping option. Please keep in mind there is NO EXPRESS DELIVERY FRIDAY-SUNDAY.
*Example: Express Orders placed on Friday will be shipped on Monday morning, expected delivery Tuesday-Wednesday.
*Express orders are guaranteed 1-2 days Monday -Thursday (unless unexpected delay, holidays or issue with post office)
*Disclosure: Delivery Time Frames may vary based on weather, holidays, or external issues with carrier, that are beyond our control.
INTERNATIONAL SHIPPING TO CANADA & UK
We now offer multiple shipping options to Canada and The UK.
Economy: Most affordable shipping is 6-10 business days
Standard: 3-4 business days
Express: 2-3 business day
*DHL is our primary international carrier. Signature is required for all international orders. External delays may occur.
We ship orders to the address provided at checkout, if the address provided to us is wrong, and the order is returned to us by our carrier, we will notify you and give you 2 options.
1.Have your order re-shipped to the proper address, the shipping fee will be covered by you.
2. A full refund will be issued, once we receive the package.
*WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DUE TO WRONG ADDRESS ENTRIES, or missing apt #. A refund will not be justifiable in this case. Please contact your local post office for more information.
Unfortunately, once your order has been shipped to the proper address, with proof of delivery via tracking, We are not responsible for stolen packages. If the carrier doesn't have access to your door, your package may be available for pick up at your local office, contact your local USPS office.
If you believe that your order has been stolen. Please file a "Theft Report" with your local USPS office. If you are concerned about Theft, please opt for our "SIGNATURE RELEASE" option at checkout to guarantee your delivery, and to help us assist you with securing your delivery.
USPS Phone: 1-800-275-8777
USPS Email: https://www.usps.com/help/contact-us.htm.
WHERE IS MY ORDER? LOST PACKAGES
If your tracking information hasn't been been updated and you haven't received your order within 7 business days. Please contact us to assist you with locating your order.
Need more help? Contact us vis Live Chat